FAQ’s are different for each club.

All are listed on this page, just scroll to find the letter club you have questions about.

FAQ for Multitudes

  • In order to allow ourselves enough time to print and deliver our monthly letters on the first, new orders must be received by the 20th. Any orders received after that date will be for the next month's subscription. So if you place an order on May 21st, the letter that you receive will not be June 1st; it will be July 1st.

  • We start working on the delivery mechanism for our orders on the 20th of every month. Therefore, if you need to change your address, please do so by the 25th of that month. To change the address please email us at hello@multitudesbymail.com

  • In order to cancel your subscription for the following month or put a subscription on hold, please do so by the 25th of the month. After the 25th we will have already printed our materials and started putting our envelopes together. To cancel or pause your subscription, please email us at hello@multitudesbymail.com

  • Each post is mailed on the first of the month. The expectation is that it is received by the 10th of the month. But remember, they call it snail mail for a reason;) The goal is that it comes within the month.

  • Love it! Creative people and fresh ideas is the heart of our business. If you have an item, artist, or writer you think belongs in a mailing, please send your suggestion to hello@multitudesbymail.com

  • We include the cutest, tiny little announcement inside of the first envelope your gift recipient receives. The announcement includes a one-sentence note from the gift giver. In addition to this there is an email option that you can send to the recipient.

  • Simple rule: If we can't keep it to ourselves, it's a candidate. We look for art and words worth holding—the kind you'd screenshot to remember but wish you could actually touch. Each envelope is curated like a tiny museum: human-made work chosen to live with you longer than a moment. Sometimes we collaborate with artists and writers creating today. Sometimes we rediscover beautiful pieces from the past. Everything is licensed or shared with permission. Everything is real.

  • It's mail you actually look forward to. Most of what lands in your mailbox is bills, ads, and things that go straight to recycling. Snail mail — real mail, slow mail, mail with a stamp — used to mean something. A letter from a person. Something chosen for you. We're bringing that back, with a twist. Once a month, an envelope arrives with human-made things inside: art, words, and small beauties curated to outlast the scroll. No algorithm chose them. No notification announces them. Just a quiet arrival — a letter from another human, made by human hands, meant to be held. It's a small rebellion against a world that moves too fast to remember. Because not everything should move at the speed of a swipe.

  • If you haven't received your letter by the 25th of the month, please email us at hello@multitudesbymail.com. We will respond as promptly as possible and correct the situation.

  • Each club has its own dedicated FAQ section with answers tailored to that experience. All FAQs live on this page—simply scroll to the section for the club you’re interested in.

  • Yes! We are excited to send letters all over the world. Even better, all domestic and international shipping is free.

  • Send us an email at hello@multitudesbymail.com. We will help you get the answers you seek.